FAQ

How do I place an order?
You can call us at 1-800-818-3115 or email us at info@LumenHomeDesigns.com.

I need assistance selecting furniture. Can you help? 
Sure! We will be happy to provide assistance. Please see our Services Page

I’m Relocating to New York and need assistance. Do you provide special services for relocating clients?  
Yes. We are happy to accommodate all your needs as much as possible. Please contact us with your requests at 1-800-818-3115 or info@lumenhomedesigns.com. Please see our Services page for additional details

Do you work with relocating companies? 
Yes, please contact us with specific questions or requests at 1-800-818-3115 or info@LumenHomeDesigns.com

Can you assemble the furniture?  
Yes.  Our delivery service includes delivery, assembly and complimentary insured cleaning in selected manhattan areas.

How long will it take for my furniture to be delivered? 
For all in stock items  delivery is within a week. Deliveries for out of stock items or special order items vary.

Do you rent furniture? 
Yes, we do. Please call us for more information at  1-800-818-3115 or email us at info@LumenHomeDesigns.com

I like one of the furniture packages on your website and would like to buy exactly the same. 
Great! Give us a call and we will process your order. Our number is 1-800-818-3115 and our email is info@LumenHomeDesigns.com

There are no prices on the website. What are the price ranges?  
Our prices vary from $5,000 for a completely furnished 1 bedroom apartment to $50,000 for a designer/special order collection.

What is the delivery cost?
Delivery costs vary depending on location, elevator/stairs and items you are ordering.

What is your return policy?
All full priced items can be returned with a 35% restocking fee plus the furniture pick up fee within 5 days after delivery. All sale items are final sale and no returns or exchanges will be offered.

What if the furniture doesn’t fit in my apartment?
Please carefully check all the dimensions of the furniture prior to ordering. Most of the dimensions are on our website. No exceptions will be made.

Do you work with Brokers/Leasing agents/Management companies?
Yes, we are happy to work with Brokers and Leasing agents and offer a competitive commission. Please contact us at 1-800-818-3115 or info@lumenhomedesigns.com to discuss.

Do you work with Interior Designers and Home Staging professionals?
Yes, we work with select Interior Designers and home staging professionals. Please contact us at 1-800-818-3115 or info@lumenhomedesigns.com.

What if my order or part of my order arrives damaged?
Please mark damaged on the delivery slip, take pictures and email us at info@lumenhomedesigns.com.  We will replace the damaged item.

What is the minimum order?
The minimum order is $5,000.

What payment options are available?
We accept Wire Transfers, Bank Checks, Visa, Master and Discover cards.

About Leather, Stone, Finishes and Colors
We do not guarantee that the finishes, colors, wood, stone of the furniture will be exactly as pictured. Naturally occurring variations are not considered damages. Professional furniture pictures may look different.

What are your delivery hours?
We deliver Monday through Friday 9-6, but we may be able to make special arrangements on Saturday or Sunday if other times are not suitable for you.

I would like to furnish more then one apartment. Can you give me a discount?
Call us and we will try to accommodate your needs.

I like your furniture style but want something a little different. Can you help?
Sure. We’d love to help. Give us a call and we’ll try to find something you will love.

Do you deliver Outside of the Tristate area?
Yes. Please call us at 1-800-818-3115 or email us at info@lumenhomedesigns.com.